The Ecommerce Operations Platform
Behind Every Order
Orders, warehouses, stores, carriers and returns, run by one system your team operates.
An ecommerce operations platform runs everything between the checkout and the customer's door. Your webstore takes the order and your ERP keeps the books. Firaasa decides where each order ships from, runs the work that gets it out the door, and records every unit that moves, sells or comes back.
Three Core Modules, One Record of Every Unit
Each module runs on its own. Connected, they share one transaction ledger, so nothing has to be reconciled between systems at month end.
Checked, held or routed in seconds
Orders from every channel land in one queue. Duplicates are caught, anything that trips your rules waits for a person, and clean orders route to the location best placed to ship them.
Receiving to dispatch, without paper
Purchase and transfer order receiving, putaway, quality checks, cluster and bulk picking, and cycle counts that run while the floor keeps working.
Your store network, shipping online orders
Ship-from-store, buy online pick up in store, returns made in store, and dynamic load balancing so no single location drowns on a peak day.
Shipping, Returns and Reporting
Shipping
A multi-carrier shipping engine selects the carrier for each order. DHL is connected today, and other carriers are connected during onboarding.
Returns
Customers raise returns inside your return window, a person on your team approves them, and each unit is inspected and restocked as sellable or held as non-sellable.
Reporting
More than 40 operational reports and live dashboards: orders, warehouse throughput, picker performance and carrier performance.
One Product, Configured for Each Retailer
Every customer runs the same product. What changes from retailer to retailer is configuration: locations, routing rules, picking methods, return conditions. Not code.
- No custom forks. Improvements reach every customer, and nobody is stranded on an old version.
- Event-driven stock updates with Shopify, Magento, WooCommerce, Dynamics 365, SAP and Odoo.
- Any number of locations: warehouses, smaller fulfillment sites and retail stores in one network.
- Paperless by design. Floor work runs on a mobile app, so there are no printed picklists to lose.
Configured for Apparel, Footwear and Beauty
Each vertical stores, picks and returns stock differently. See how the platform is set up for yours: apparel, footwear or beauty and cosmetics.
Frequently Asked Questions
What is an ecommerce operations platform?
It is the system that runs the physical side of selling online: orders, warehouse work, store fulfillment, carrier hand-off and returns. Your webstore takes the order and your ERP keeps the books; the operations platform decides what happens in between and makes it happen.
Do we have to run every module?
No. Most retailers start with the module that hurts most, usually orders or the warehouse, and add store fulfillment once the first one is live. Each module works on its own.
How many warehouses and stores can it run?
As many as your network has. Central warehouses, smaller fulfillment sites and retail stores all sit in the same network, with transfers between them recorded as they happen.
How does it connect to our ERP?
Firaasa integrates with Microsoft Dynamics 365, SAP and Odoo. Stock changes from the ERP are event-driven, so availability updates when the change happens rather than on the next scheduled sync.
Is every customer on the same product?
Yes. Firaasa is configured per retailer, not forked. Every customer runs the same product, so improvements reach everyone and nobody is stranded on a custom version.
See the Whole Platform in 30 Minutes
One walkthrough, every module, your own workflows. No commitment required.
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